Question 1

Do I need to install any app or software?

Accepted Answer

No. You only need a modern web browser and an internet connection. Booking is done online — no downloads or registrations required.

Question 2

How do I book my transfer?

Accepted Answer

Select your pick-up point (PMI, hotel or address), destination, date and time, and complete the form. You will receive instant confirmation by email.

Question 3

Are the prices fixed?

Accepted Answer

Yes. The price is fixed per vehicle and confirmed in your booking email. There are no hidden fees and no night/holiday surcharges.

Question 4

What happens if my flight is delayed?

Accepted Answer

We monitor flights arriving at Palma de Mallorca Airport (PMI) and adjust your pick-up time if there is a delay. You won’t lose your transfer due to a flight delay.

Question 5

Where will I meet my driver?

Accepted Answer

We will meet you in the arrivals hall, at the official Meeting Point area, holding a sign with your name. As an alternative reference, you can use “Column 5”.

Question 6

Where exactly is the meeting point?

Accepted Answer

In the arrivals hall at Palma de Mallorca Airport (PMI), in the official Meeting Point area. Your confirmation includes directions to help you find it easily.

Question 7

What if I cannot find my driver?

Accepted Answer

Stay at the Meeting Point (or “Column 5”) and look for the sign with your name. Use the contact details in your confirmation to call or message — we will guide you quickly.

Question 8

How do I contact my driver?

Accepted Answer

Your confirmation includes an operational phone number to coordinate pick-up. If you do not see your driver immediately, wait at the meeting point and call or message us (WhatsApp recommended).

Question 9

Is the transfer private?

Accepted Answer

Yes. Each booking reserves a private taxi for your group only (up to 1–4 passengers). No sharing with other travellers and no intermediate stops unless you request them.

Question 10

Can I book a return transfer?

Accepted Answer

Yes. You can book PMI → destination, destination → PMI, or a return transfer in the same booking (subject to availability).

Question 11

Do you pick up from hotels or addresses too?

Accepted Answer

Yes. We can pick you up at your hotel or address. The driver usually checks in at reception and will notify you by phone or WhatsApp upon arrival.

Question 12

How do you set the pick-up time for hotel → airport?

Accepted Answer

Add your flight number and departure time. We propose and confirm your pick-up time based on distance and conditions. In summer, it’s usually recommended to arrive at PMI 2–2.5 hours before departure (sometimes up to ~3 hours).

Question 13

How long will the driver wait at the meeting point?

Accepted Answer

Your driver tracks your flight and understands that passport control and baggage reclaim can take time. We do not charge waiting surcharges — stay at the Meeting Point/Column 5 and use the contact details in your confirmation to keep us updated.

Question 14

How much luggage can I bring?

Accepted Answer

There are no luggage surcharges — items just need to fit safely in the boot. As a guide: up to 3–4 medium suitcases, or 2 large suitcases plus small bags. Soft bags pack better than hard cases. Foldable pushchairs/buggies count towards luggage space. We do not use roof racks or external carriers. Space varies by vehicle model and number of passengers; if you are unsure, please share approximate dimensions before booking.

Question 15

What about pushchairs and wheelchairs?

Accepted Answer

Foldable pushchairs/buggies and foldable wheelchairs that fit in the boot are welcome. Please mention them when booking so we can assign a suitable vehicle.

Question 16

Can you carry oversized luggage or sports equipment?

Accepted Answer

We can only carry items that fit safely inside the boot. Full-size bicycles, large boards or rigid cases generally do not fit. If you are unsure, please measure the item and share approximate dimensions before booking so we can confirm.

Question 17

Do you provide child seats?

Accepted Answer

Yes. Child seats are included free of charge on request. Please indicate the number and ages of children when booking so we can assign the right type.

Question 18

Do you operate for late-night or early-morning arrivals?

Accepted Answer

Yes. We operate 24/7 and schedule pick-ups around your flight time or the time you need.

Question 19

Do you offer 24/7 support?

Accepted Answer

Yes. We provide 24/7 support to help with your booking and coordinate pick-up on the day (WhatsApp recommended for international travellers).

Question 20

Can I change or cancel my booking?

Accepted Answer

Yes. Reply to your confirmation email with the new details and we will update it if possible. If you need to cancel, please let us know as soon as you can.

Question 21

What if my flight time changes (earlier or later)?

Accepted Answer

Include your flight number when booking. We monitor arrivals and adjust the pick-up time accordingly. If your airline changes the flight number, please tell us.

Question 22

What payment methods do you accept?

Accepted Answer

The available payment method for your booking is shown in your confirmation email. If you need an invoice, reply to that email with your billing details.

Question 23

Can I book for a group or family?

Accepted Answer

Each taxi carries up to 1–4 passengers. For larger groups, please make separate bookings for additional taxis. The price is per vehicle and shown before you confirm.

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